Terms of service
Terms of Service
These Terms of Service govern your use of the Vellane website and any purchases made through our store.
By visiting our website, creating an order, or purchasing from Vellane, you agree to these Terms of Service.
Online Store Terms
By using this website, you confirm that you are legally permitted to make purchases in your jurisdiction or that you have permission from a parent or legal guardian.
You may not use our products, website, or services for any illegal or unauthorized purpose.
You may not attempt to interfere with, damage, misuse, or gain unauthorized access to our website or systems.
Products
We make every effort to display our products as accurately as possible.
However, colors and appearance may vary depending on your screen, device, lighting, and other factors.
Product descriptions, images, availability, specifications, and pricing may be updated at any time without notice.
We reserve the right to:
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Limit quantities of any product
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Discontinue products
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Modify product information
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Correct errors or inaccuracies
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Refuse or cancel orders when necessary
Pricing
All prices displayed on Vellane are subject to change without notice.
We reserve the right to correct pricing errors, including after an order has been submitted.
Taxes and shipping charges may be added at checkout where applicable.
Discounts, promotional codes, and special offers may be subject to additional terms and may be changed or discontinued at any time.
Orders
Submitting an order does not guarantee acceptance.
Vellane reserves the right to refuse, limit, or cancel an order for reasons including, but not limited to:
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Suspected fraud
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Incorrect pricing
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Product availability
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Payment issues
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Incorrect customer information
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Orders that violate these Terms
If an order is canceled after payment has been processed, any applicable refund will be issued to the original payment method.
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.
Payment
All payments must be successfully authorized before an order can be processed.
Payment information is handled through our available payment providers and checkout services.
Vellane does not guarantee that every payment method will always be available.
Shipping
Shipping estimates are provided for convenience and are not guaranteed delivery dates.
Delivery times may be affected by carriers, weather, holidays, customs, incorrect addresses, high order volumes, or circumstances outside of Vellane's control.
Customers are responsible for entering a complete and accurate shipping address.
Vellane is not responsible for delays caused by incorrect information provided by the customer.
Returns and Refunds
Eligible returns are subject to our Return Policy.
Return requests must be submitted within 30 days of the date the order was placed.
To request a return or ask questions about a return, contact:
Items must meet the requirements stated in our Return Policy to qualify for a return or refund.
Order Issues
If you receive an incorrect, damaged, or defective product, contact support@vellane.co with your order number and photos showing the issue.
We will review the request and determine the appropriate resolution.
Intellectual Property
All content on the Vellane website, including branding, logos, website design, graphics, text, layouts, and other original materials, is owned by or licensed to Vellane unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or commercially use Vellane's original website content without permission.
Prohibited Uses
You may not use our website to:
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Violate any applicable law or regulation
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Commit fraud
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Submit false or misleading information
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Distribute malicious software
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Attempt unauthorized access to our systems
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Interfere with the security of the website
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Scrape or collect information in an unauthorized manner
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Infringe upon intellectual property rights
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Harass, threaten, or harm others
We reserve the right to restrict or terminate access to our services for violations of these Terms.
Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, and other service providers.
Vellane does not control all third-party websites or services and is not responsible for their independent policies, content, availability, or actions.
Your use of third-party services may also be subject to their own terms and policies.
Accuracy of Information
We make reasonable efforts to keep information on our website accurate and current.
However, our website may occasionally contain errors relating to:
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Product descriptions
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Pricing
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Promotions
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Availability
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Shipping information
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Product images
We reserve the right to correct errors and update information at any time.
Disclaimer of Warranties
To the fullest extent permitted by law, Vellane provides its website, products, and services on an "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes any rights or warranties that cannot legally be excluded under applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Vellane will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms limits liability where doing so would be prohibited by law.
Indemnification
You agree to indemnify and hold Vellane harmless from claims, damages, losses, liabilities, or expenses resulting from your violation of these Terms, misuse of our website, or violation of applicable law or third-party rights.
Changes to These Terms
We may update these Terms of Service from time to time.
Changes become effective when the updated Terms are posted on our website.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Severability
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect.
Contact Us
If you have questions regarding these Terms of Service, contact us at:
By using Vellane's website or placing an order, you acknowledge that you have read and agree to these Terms of Service.