Shipping policy
Shipping Policy
Thank you for shopping with Vellane.
We work to process and ship orders as quickly as possible. Most customers should receive their order within 14 business days of placing the order.
Business days do not include weekends or major holidays.
Order Processing
Orders are processed before shipment.
Once your order has been processed and shipped, you may receive tracking information if tracking is available for your shipment.
Please make sure your shipping address and contact information are correct before submitting your order.
Estimated Delivery Time
Orders should typically arrive within 14 business days from the date the order was placed.
Delivery times may vary depending on:
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Shipping carrier delays
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Weather conditions
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Holidays
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High order volume
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Address issues
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Customs or international shipping delays
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Other circumstances outside of Vellane's control
The 14-business-day timeframe is an estimated delivery window and may occasionally be affected by carrier or logistical delays.
Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow time for tracking information to update after your package has been shipped.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Vellane is not responsible for delays or delivery issues caused by incorrect or incomplete information submitted by the customer.
If you notice an error in your shipping information, contact support@vellane.co as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
Delayed Orders
If more than 14 business days have passed since you placed your order and you have not received it, please contact:
Include your order number so we can review the status of your shipment.
Lost or Missing Packages
If tracking shows an unusual delay, missing package, or delivery issue, contact support@vellane.co with your order number.
We will review the available tracking information and help determine the appropriate next steps.
Damaged Orders
If your order arrives damaged, please contact support@vellane.co and include:
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Your order number
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Photos of the damaged item
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Photos of the packaging, if applicable
We will review the issue and assist you with the appropriate resolution.
Questions
For any questions regarding shipping or your order, contact: