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Frequently Asked Questions about Vellane
Here you'll find answers to the questions we're asked most. Still need help? Email support@vellane.co — we're happy to assist.
Contact our support teamHow long does delivery take?
Most orders arrive within 14 business days of purchase (weekends and holidays excluded). When tracking is available, we email it to the address on your order.
See our shipping policy for details.
How do I track my order?
When tracking is available, it's emailed to you once your order ships. You can also check your order under Track Your Order, or email support@vellane.co with your order number.
Can I return my order?
Email support@vellane.co within 30 days of placing your order with your order number and the reason for your request. Requests are reviewed case by case and we'll reply with next steps — please don't send anything back before hearing from us.
Read the full return policy.
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout, and your full card details are never shared with us.
How can I contact you?
Email support@vellane.co and include your order number if you have one. We aim to reply within 1–2 business days.